The Dell XPS 15 9560 Review: Infinity Edge Part Two
by Brett Howse on July 31, 2017 8:00 AM ESTBattery Life
Dell continues to offer two choices of battery capacity with the XPS 15 lineup. If you opt for a model with a spinning hard drive, that drive requires space that is replaced with battery capacity if you choose a straight SSD model. One big change from the XPS 15 9550 and the latest 9560 model is the size of the battery though, which has increased from an 84 Wh model to a 97 WH version, which is right up against the upper limits allowed in a laptop. This 15.5% larger battery should result in 15.5% longer battery life, all other factors being equal, however we’ve also switched from a Skylake Core i7-6700HQ and GTX 960M (with Optimus) in the previous version, to a Core i7-7700HQ and GTX 1050 (with Optimus) in the current 9560 model, so we’ll see how that plays out.
To test battery life, we have a couple of different tests that we perform on all machines. The first is our 2013 light web browsing test, which is far too light for today’s web, so it’s only here for a data point against older laptops. We’ve also got our new 2016 web browsing test, which is a higher workload. Finally, movie playback is done as well. All testing is done with the display at 200 nits.
2013 Light Browsing
Our firs test is four web pages, loaded in a loop every minute. As processors and browsers have gotten more efficient, this has become a pretty light workload, but it’s still the test we have the most data points for. As you can see, the 15% more battery capacity gives a result that is 22% higher than the outgoing model, so Kaby Lake and the other changed components are a bit more efficient as well. This result is about nine hours of runtime, which isn’t too bad for a UHD resolution laptop with a quad-core CPU and discrete GPU, but a long way from the 19 hours claimed by Dell. It would make sense to see the FHD version of this laptop do a lot better in this test though, with a smaller gamut, and much less pixel density.
2016 Web Browsing
Our more demanding web test knocks quite a bit of time off of the result, and we don’t have the old 9550 to compare it against here since this test wasn’t run on it, but it is a decent result for a large display notebook.
Normalized Results
Removing the battery capacity from the equation allows us to check out the efficiency of the platform, and unsurprisingly, the XPS 15 is no where near as efficient as an Ultrabook with a U series dual-core CPU. It does make a slight gain on the previous generation though, and is much more efficient than a gaming notebook.
Movie Playback
The first result is simply the number of minutes the laptop can loop a movie at 200 nits, and the Tesseract score is how many times you can play back a long movie, which in this case is The Avengers. The XPS 15 should work well for travel, with it able to play a couple of very long movies in a row before giving up the ghost.
Charge Time
The other half of the story with battery life is charge time. This is always non-linear, with much higher charging rates if the battery is very low, but all laptops end up with a trickle charge to get to 100%, to avoid damaging the battery. With a larger capacity battery than the outgoing model, but the same AC adapter, expectations are for a longer charge time.
That is the case. The XPS 15 9560 takes a few minutes more to charge completely. Percentage wise, the 15% larger battery takes about 11% longer to charge, which is 16 minutes.
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Garrett S. - Monday, July 31, 2017 - link
How on earth is everyone using these Dell XPS 15 9560 models?I have purchased 2 brand new factory sealed models from Amazon, and both had defects. If you look under my name (Garrett S.), you will see that the screen shuts off, on/off rapidly like a strobe light in a club. Both laptops did this.
So, I recently ordered a factory refurbished unit from Dell, from a different reseller (again, because brand new factory sealed units were always defective), and the new one has the same issue. Screen randomly shuts off and flickers after a couple of hours. 3 laptops in 1 month.
Don't believe me? I've posted videos of the problem, on amazon, as a verified purchase under product review. Can't fake that...
Already sent off laptop number 3. Here goes laptop number 4, 5, 6, etc...
linster - Tuesday, August 1, 2017 - link
When I read user horror stories like yours, I can't help but think other issues may be involved. Sure, you could be the anti-lottery winner, someone has to be on the other end of the luck spectrum. However, 3 laptops all having the exact same problem? Unless it was a bad batch, statistically highly unlikely. Have you thought maybe of testing to see if it's your environment. I don't know, maybe some type of electronic interference? Something other than just spectacularly bad luck?Garrett S. - Tuesday, August 1, 2017 - link
It's not my power strips, electricity, humidity, environment, or anything else. Other users on amazon are posting similar images and videos of the exact same problem.The funny part is, these are brand new factory sealed laptops directly from dell, and even the refurbished ones from dell have the same issue, but it doesn't replicate itself immediately (it takes 2-3 hours of usage before screen starts flickering).
Users on reddit are posting the same thing. Users on amazon are showing verified purchased review videos of the problem. The Dell XPS 15 9560 laptop on amazon has 3 out of 5 stars which is a great improvement, compared to when it was released. When laptop was released earlier in the year (march?) the laptop had 2 out of 5 stars. Guess what? Not one review had a "manufacturer's response" posted which other computer makers often do.
That leads me to believe that dell doesn't give a flying **ck.
Because all of the brand new laptops have the same problem, I tried dell manufacturer refurbished. Same problem. Customers are returning defective laptops to dell (which is why it's labeled refurbished on the bottom), and the same problem exists.
Why? Most likely, the dell "technicians" are simply turning on the laptop, and if the screen turns on, they immediately ship the device. However, the problem occurs after 2-3 hours of regular web browsing or word processing usage. The screen shuts off and on, and off, and flashes and gets progressively worse, similar to a strobe light. Perhaps the dell "technicians" can't/won't test longer than 5 seconds verifying if the screen simply turns on? The problems *ALWAYS* show after a couple of hours use.
If there is something wrong with my environment, then why do all the product reviews of this laptop on amazon show 3 out of 5 stars (previously 2 out of 5 stars)?
Perhaps everyone's environment is terrible around the world! My environment consists of a very clean table in the dining room. You can see my dining room table on the video posted on amazon, under garrett, in the amazon verified reviews, along with everyone else's. Just be careful you don't have a seizure from watching the strobe like effect that the laptop screens display.
It's ok. Shipping is free.
If I were you guys, I would buy stock in UPS. They are beginning to know me on first name basis. I see this happening all year on this model of laptop from dell.
ddriver - Tuesday, August 1, 2017 - link
Bad karma. I've had lots of dell products, laptops included, never ever had a problem with any of them. Not a single unit manifested any kind of problem during the warranty period, most were working well after double the time until they were sold on the cheap.Garrett S. - Tuesday, August 1, 2017 - link
Once again... respectfully ddriver...Why on earth does the product have 3 out of 5 stars (2 out of 5 stars in first month during release) on amazon for this dell xps 9560 laptop, with verified purchase reviews? Most people buying the product on the most popular online retailer in the U.S. is having the same problem I am having. Review the Dell XPS 9560 on amazon. 3/5 is the review, which is better than it was a short while ago, 2/5. That's the lowest I've ever seen of any product on Amazon.
How is this karma directed towards me? Why is everyone else having the same problem? Check out reddit. There are hundreds of negative reviews of the same thing.
Oh wait a minute... Maybe everyone purchasing these Dell 9560 XPS 15 laptop models have a specific vendetta against Dell and they all want to get even at Dell... Strange that everyone was waiting for years, and they are all choosing now, and only 1 specific newly released model, and they are all showing pictures and videos of the problem... verified purchases...
You're right! It's a conspiracy.. You are onto something here bro....
Glock24 - Wednesday, August 2, 2017 - link
From what I've read in forums and other people's experiences, Dell's QC is pretty bad. If you are lucky, you'll get a good unit and it may last over 10 years. But a lot of units have faults and are very problematic.rrinker - Wednesday, August 2, 2017 - link
You know what they all have in common? They were purchased through Amazon. You know what is really really bad? Amazon's shipping and packing. They actually sent me a hard drive which was in the static bag LOOSE IN A BOX with just one piece of crumpled paper for packing. It was, as I expected, DOA. When contacting them for a replacement, I specifically mentioned the poor packaging. Replacement one came - PACKED EXACTLY THE SAME WAY! Luckily this one worked, although what sort of life span it will have is still up in the air. It's multiply backed up so it's just an annoyance at having to tear the box apart if (when) it dies. I left two blistering packaging feedbacks. That takes some kind of special to pack a hard drive like that. At the same time I bought a power supply. It was encased in foam inside the OEM box, PLUS they placed that inside another larger box totally packed with air bags. Really boggles the mind. Wonder if Amazon's involvement with shipping the laptops is causing an issue. I hope Amazon doesn't warehouse these - even here in the northeast there are reports of the inside of the local Amazon distribution center getting well over 100 degrees on a sunny day.Glock24 - Wednesday, August 2, 2017 - link
I've had many problems with Dell laptops in the past, from cheap Inspirions to expensive Latitudes. The problems include keyboard failing, motherboard dying, one Latitude melting, LCDs failing, etc. Luckily the client had extended 3 year warranty, and Dell repaired or replaced the units, but even the replacements failed in less than a year. Those were systems from 2012 to 2015. Since then I don't recommend Dell anymore.Seems like they are no better now.
Sancus - Tuesday, August 1, 2017 - link
I bought an XPS 9560 and had zero problems with it. I've used my display for 12+ hours at a time and no flickering or anything like this.I suspect a software issue if it's that reproducible, though. I'm not saying that the rate of defects on the 9560 is acceptable, just adding a report of someone who has had no problem.
Rc1138 - Wednesday, August 2, 2017 - link
In my case screen flickering issue was solved with uninstall of dell premium color software that was incompatible with new gpu drivers (though that was on 9550)