MSI DR8-A: The Plextor 708A's little brother
by Kristopher Kubicki on April 7, 2004 11:05 PM EST- Posted in
- Storage
Tech Support
One key item that we have overlooked in most of our optical display reviews is technical support. Our very our Evan Lieb pioneered the original tech support benchmark for motherboards and today, we will attempt to replicate that benchmark with our optical storage vendors.We used three camouflaged email addresses and emailed particularly trivial questions concerning our burners to each vendor. If tech support was capable of responding to all 3 emails within 72 hours (5 business days), we averaged the three times together for a final result. Our original results from the last DVDR Roundup combined with the DR8-A are below:
Average Customer Support Response Time | |
ASUS (Dec 2003) | No Response |
Gigabyte (Dec 2003) | 38 hours, 12 minutes |
LiteOn (Dec 2003) | 41 hours, 20 minutes |
MSI (Dec 2003) | No Response |
MSI (Mar 2004) | 27 hours, 11 minutes |
NEC (Dec 2003) | 29 hours, 48 mintues |
Nu Tech (Dec 2003) | N/A |
Plextor (Dec 2003) | 11 hours, 10 minutes |
Sony (Dec 2003) | 6 hours, 44 minutes |
When inquiring about our DR8-A, we received much better response than our original inquiry with the DR4-A in December of 2003. We also found better help on the MSI support center; it looks like our comments from the last DVD roundup may have caused them to improve their customer support. Even though MSI has been downsizing recently, it is good to see that they are still improving their customer support, doing more with less.
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OCedHrt - Thursday, April 8, 2004 - link
On page 2 you say the access time is one of the highest but in the chart on page 8 it is actually one of the lowest?